2007-05-02 00:00:00
Thought-provoking article from McKinsey Company The 21st-Century Organization - Human Capital - CFO.com. The main point is that U.S. companies are increasingly comprised of knowledge workers who unfortunately, are trapped in organizational structures that don't support them. While there are...
2007-05-02 00:00:00
Examples of clueless marketers at Seth's Blog: Clueless. Amazing how penny-wise, pound-foolish companies are when it comes to service. Airlines are one of the best examples of this problem. I just flew back from a workshop in Connecticut, flying from...
2007-05-02 00:00:00
This concept of mandated individual health coverage, described here: WSJ.com - Cover Yourself! is very similar to an idea I've been thinking about for a while. I call it The Sandwich Plan Today's health care system is entirely a by-product...
2007-05-02 00:00:00
I just stumbled across a very cool website called Onecle. They have compiled a slew of contracts from SEC public filings. You can find it here: Sample Contracts and Business Forms - By Contract Type - Competitive Intelligence for Investors....
2007-05-02 00:00:00
Amazing. Even Siebel, who outlasted the big ERP players for years, has fallen -- Oracle to buy Siebel in $5.85 bln deal - Yahoo! News. The interesting question is what does this say about the market for enterprise software. It...
2007-05-02 00:00:00
Great story about failure at Free To Fail - Forbes.com. BorgWarner, an auto supplier, provides seed capital to internal champions to pursue innovative projects. The article describes how one engineer spent two and a half years and $2M working on...
2007-05-02 00:00:00
Why do you hire anyone to provide a product or service to you? Why does anyone hire you? Presumably because the result for the customer is faster, cheaper, or better than the customer would get by doing it themselves. In...
2007-05-02 00:00:00
Recent data (see IABC Study) suggests that about half of employees in most companies do not understand the business strategy of their company. Sad, but not surprising. Creating engagement and alignment among your team is the central job of leadership....
2007-05-02 00:00:00
When you think about your product strategy -- do you make a distinction between WHAT your customers want to buy versus HOW they want to buy it? If not, you are overlooking significant opportunities to better serve your customers. The...
2007-05-02 00:00:00
I've had two recent customer experiences that completely baffle me. First, I had to go jump through hoops to get a tiny service fee refunded from my bank for my personal account. Their service rep quoted policy after policy about...